Private Care aims to provide the highest Quality of Service and Care, so that all may live with dignity and an enhanced quality of life in a safe environment.
We are committed to providing Quality Care services that consistently meet client and relatives specified needs and expectations, providing a programme of health that insures optimal quality of life.
Staff work to achieve Continuous Improvement in all aspects of work with Private Care and are committed to improving quality of service and care to directly benefit our Clients.
Our Commitment is to:
- Ensure a Philosophy of Care which enhances the values that all Private Care staff agree will be used in the various workplaces
- Provide high Quality care, service and leisure activities for clients
- Be flexible in responding to the changing needs of clients and their families
- Provide ongoing assessment of the quality of existing services and how we can improve that quality
- Apply quality assurance principles and practices to improve our service
- Meet and exceed nominated outcomes and standards set by the Aged Care Act 1997
- Develop teamwork and communication among all staff throughout the organisation
- Maintain a safe, happy and enjoyable work environment
- Provide quality training, staff development and motivation to each member of staff
- Ensure that management and staff strive to achieve best practices in all aspects of work at Private Care
- Promote initiatives and achievements
- Ensure ongoing assessment of ways through which we can improve efficiency and effectiveness
- Maximise staff involvement in all work practices and procedures through regular consultation and client involvement in the decision making process and the formation of new policies and procedures
- Be compliant with all State and Federal Legislation, Acts, Agreements, Codes of Practice and Regulations.
It is the responsibility of every person working at Private Care to actively participate in all related activities.
The organisation shall provide all resources necessary to achieve the above objectives.
Private Care is not just another homecare company. Our commitment to quality care and quality carers ultimately delivers our clients a service that they can rely and depend upon.
Plus, we provide our clients with strategic and value added services to help deliver the best solutions for their individual needs.
Private Care maintains a comprehensive Quality Management System, which underpins our people, development, customer satisfaction and business philosophy.
We adhere to the quality principles of the International Standard AS/NZS ISO 9001 – 2008.
